Our onboarding process makes it easy to connect with us in EasyRx. Just give us a call or text us at (716) 839-1900 or or go to our website and click Get Started to schedule a quick meeting with an onboarding specialist.
This guide will quickly explain to you how an EasyRx customer can connect with ODL in EasyRx and a little on how the process works on the lab side!
Just to quickly recap: A practice that uses EasyRx has the ability to send labs a "Connection Request" before they are able to start submitting cases to that lab (think of Facebook how you send a friend request before connecting to a person). You only need to do this once. Once your request is approved, you are permanently able to submit to your lab unless they remove your lab from their Connected Labs list.
The only instance where a "send a connection" request to your lab is not required is if your lab Invites a new Practice to create their EasyRx account, it will automatically connect them from your invite once they create their account.
For an existing EasyRx practice user, here's the process:
A practice using EasyRx must Login to their EasyRx account as their administrator / main user. Their "user accounts" do not retain the ability to connect with new labs.
After logging in, they need to click on [labs] on their practice dashboard as shown below.
Once on the [labs] page, scroll down to your EasyRx Connected lab's list. This shows them all labs that accept cases through EasyRx, simply find Orthodent Lab - ODL and click [Connect to this lab].
Note: If your customer is logged in as a User Account, they will not see a list of other labs to connect with. You will want to advise them to log in from their main/administrator login.
This will immediately initiate a request sent to your lab inside of your EasyRx Lab account. You may also get an email and/or desktop pop-up an alert if you've set up an Alert Notification to receive these.