Warranty
ODL has a 90-day warranty period - if there is an issue with the workmanship of the appliance within this period we will remake or repair the appliance at no extra charge, no questions asked. After this time, all repairs are charged based on the work performed to complete a satisfactory repair. We understand that each repair has its own challenges, so we review every case as we receive it.
Band Warranty
ODL only fully guarantees the fit on doctor fit bands and our laser sintered bands.
Out of Warranty Remake or Repair
If the appliance is outside of our 90-day warranty, or needs repair for issues other than craftsmanship, the appliance should be returned to us via mail for assessment. This allows us to offer a reline discount for 30.00% where appropriate.
Our pre-paid mailing label can be found here:
*Note: During the 90-day warranty period we will ask for photos or for the return of the appliance. We are continually improving our processes, your help with this ensures the highest quality product.
*Any in-office repairs will void the ODL warranty.