Review our warranty. We will always try to ensure we do not stop until you're happy, but there may be times when a case is outside warranty and may or may not be covered. Please review the details below.
🛡️ ODL Warranty & Case Policy
At ODL, we’re committed to delivering high-quality appliances and reliable service. We know things don’t always go as planned — and we’re here to help. Below is an overview of our warranty coverage, band policy, and cancellation guidelines to keep things transparent and fair for everyone.
✅ Standard Warranty (90 Days)
ODL offers a 90-day warranty on all appliances, covering any issues related to workmanship. If you experience a problem within this period, we will remake or repair the appliance at no charge — no questions asked.
After 90 days, any repairs are billed based on the labor and materials required to complete a satisfactory resolution. We understand each case is unique and will review them individually with care.
🧷 Band Fit Guarantee
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ODL guarantees fit for:
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Doctor-fit bands
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ODL laser-sintered bands that follow our approved bonding protocol
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We do not guarantee fit for laser-sintered bands bonded outside our protocol.
👉 View our official bonding protocol
🛠️ Out-of-Warranty Remakes & Repairs
If an appliance is outside the 90-day coverage, or needs repair for reasons other than workmanship, it must be returned to ODL for assessment. When appropriate, we offer a 30% reline discount to help offset costs.
📦 Use our prepaid shipping label here:
ODL Return Label – USPS
❗Important Notes & Exceptions
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Appliances placed 5 weeks or more after the scan date are not guaranteed to fit due to possible changes in dentition.
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Photos or appliance returns may be requested during the 90-day warranty to support our continuous improvement process.
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In-office repairs void the ODL warranty.
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Prescription comments added after a case is “checked in” will not affect the appliance design. To request changes, please call or text (716) 839-1900 immediately.
🔁 Case Cancellation Policy
We understand that treatment plans change. However, appliances progress quickly through our digital and manufacturing processes, and materials and labor are committed early.
If a case is canceled after it has entered partial or full fabrication, ODL reserves the right to charge for the work completed. This may include a partial fee or the full appliance price depending on how far along the case is in production.
Each canceled case is reviewed on a case-by-case basis to ensure fairness and consistency.