--- title: What is your warranty policy? description: What is your warranty policy? --- [Skip to content](https://help.odlortho.com/odlhelp/what-is-your-warranty-policy#main-content) English Show submenu for translations ![ODL-Logo-RGB-F.png\]](https://help.odlortho.com/hs-fs/hubfs/ODL-Logo-RGB-F.png?height=40&name=ODL-Logo-RGB-F.png) Open main navigation Close main navigation - English Show submenu for translations Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.odlortho.com/odlhelp?hsLang=en) 2. [General Info](https://help.odlortho.com/odlhelp/general-info?hsLang=en) 3. [Warranty](https://help.odlortho.com/odlhelp/general-info?hsLang=en#warranty) # What is your warranty policy? ## Review our warranty. We will always try to ensure we do not stop until you're happy, but there may be times when a case is outside warranty and may or may not be covered. Please review the details below. ### 🛡️ ODL Warranty & Case Policy At ODL, we’re committed to delivering high-quality appliances and reliable service. We know things don’t always go as planned — and we’re here to help. Below is an overview of our warranty coverage, band policy, and cancellation guidelines to keep things transparent and fair for everyone. --- #### ✅ Standard Warranty (90 Days) ODL offers a **90-day warranty** on all appliances, covering any issues related to **workmanship**. If you experience a problem within this period, we will **remake or repair the appliance at no charge — no questions asked**. After 90 days, any repairs are billed based on the labor and materials required to complete a satisfactory resolution. We understand each case is unique and will review them individually with care. --- #### 🧷 Band Fit Guarantee - ODL **guarantees fit** for: - **Doctor-fit bands** - **ODL laser-sintered bands** that follow our approved bonding protocol - We **do not guarantee** fit for laser-sintered bands **bonded outside** our protocol. 👉 [View our official bonding protocol](https://help.odlortho.com/odlhelp/how-do-i-bond-and-remove-laser-sintered-bands?hsLang=en) --- #### 🛠️ Out-of-Warranty Remakes & Repairs If an appliance is outside the 90-day coverage, or needs repair for reasons **other than workmanship**, it must be returned to ODL for assessment. When appropriate, we offer a **30% reline discount** to help offset costs. 📦 Use our prepaid shipping label here: [ODL Return Label – USPS](https://returns.usps.com/Label/CreateSingle?Code=9ABF247803104D3AB134E64279DFFCDB&DisplayType=Customer) --- #### ❗Important Notes & Exceptions - Appliances placed **5 weeks or more after the scan date** are not guaranteed to fit due to possible changes in dentition. - **Photos or appliance returns** may be requested during the 90-day warranty to support our continuous improvement process. - **In-office repairs** void the ODL warranty. - **Prescription comments** added after a case is “checked in” will not affect the appliance design. To request changes, please **call or text (716) 839-1900** immediately. --- #### 🔁 Case Cancellation Policy We understand that treatment plans change. However, appliances progress quickly through our digital and manufacturing processes, and materials and labor are committed early. If a case is canceled **after it has entered partial or full fabrication**, **ODL reserves the right to charge for the work completed**. This may include a partial fee or the full appliance price depending on how far along the case is in production. Each canceled case is reviewed on a case-by-case basis to ensure fairness and consistency. - [Getting Started](https://help.odlortho.com/odlhelp/getting-started?hsLang=en#main-content) - [Getting Started with EasyRx](https://help.odlortho.com/odlhelp/getting-started?hsLang=en#getting-started-with-easyrx) - [Submitting a case](https://help.odlortho.com/odlhelp/getting-started?hsLang=en#submitting-a-case) - [Scanning](https://help.odlortho.com/odlhelp/getting-started?hsLang=en#scanning) - [Plaster and Impressions](https://help.odlortho.com/odlhelp/getting-started?hsLang=en#plaster-and-impressions) - [Banding](https://help.odlortho.com/odlhelp/getting-started?hsLang=en#banding) - [Products](https://help.odlortho.com/odlhelp/products?hsLang=en#main-content) - [Marpe Appliances (Airway and TAD's)](https://help.odlortho.com/odlhelp/products?hsLang=en#marpe-appliances-airway-and-tads) - [Digital Splints](https://help.odlortho.com/odlhelp/products?hsLang=en#digital-splints) - [Appliances](https://help.odlortho.com/odlhelp/products?hsLang=en#appliances) - [3D Printed Bands](https://help.odlortho.com/odlhelp/products?hsLang=en#3d-printed-bands) - [SHIFT](https://help.odlortho.com/odlhelp/products?hsLang=en#shift) - [Materials](https://help.odlortho.com/odlhelp/products?hsLang=en#materials) - [VIVID ALIGNERS](https://help.odlortho.com/odlhelp/products?hsLang=en#vivid-aligners) - [Palatal Expansion](https://help.odlortho.com/odlhelp/products?hsLang=en#palatal-expansion) - [Removeable Appliances](https://help.odlortho.com/odlhelp/products?hsLang=en#removeable-appliances) - [Pontics](https://help.odlortho.com/odlhelp/products?hsLang=en#pontics) - [Casper](https://help.odlortho.com/odlhelp/products?hsLang=en#casper) - [Shipping](https://help.odlortho.com/odlhelp/shipping?hsLang=en) - [Finance](https://help.odlortho.com/odlhelp/finance?hsLang=en#main-content) - [Billing](https://help.odlortho.com/odlhelp/finance?hsLang=en#billing) - [General Info](https://help.odlortho.com/odlhelp/general-info?hsLang=en#main-content) - [Remakes and Repairs](https://help.odlortho.com/odlhelp/general-info?hsLang=en#remakes-and-repairs) - [Resources](https://help.odlortho.com/odlhelp/general-info?hsLang=en#resources) - [Warranty](https://help.odlortho.com/odlhelp/general-info?hsLang=en#warranty) # ODL Copyright © 2026, ODL